How to fix Google Pay error OR-SOFF-01 when paying for Photobooks

Google Pay is the safest and most convenient payment software for online transactions, including photobooks. Google Pay makes buying a photo book online simple and secure. Without having to input your credit card information, you may pay for your photo book products right immediately from Google Photos. 

While it is a reasonably stable program, it is not without problems and glitches. When consumers try to purchase a Photobook online, Google can display a variety of unexplained error codes, similar to what many people are complaining about. Many users have reported receiving an error OR-SOFF-01 while using Google Pay to pay for photo book product purchases on Google Photos. This occurs on both laptops and mobile devices using the Android app. It can be aggravating not to be able to purchase a hardcopy album of their photos from Google Photos. That is why this article will provide you with detailed instructions on how to resolve the problem; continue reading below for fuller guidance on this issue.


  • One of the main reasons Google Pay refuses to allow you to complete a transaction is for your safety. If Google Pay detects any inconsistencies in your payment details or any questionable transactions, the payment is instantly blocked. In some circumstances, having missing or erroneous payment information and data in your Google Pay account can also cause the problem.


  • You may notice the following error messages on your device screen if you receive this error code while using Google Pay.
  • “Uh oh. There was a problem. An unexpected error has occurred. Please try again later. [OR-SOFF-01] 5745b99a589d0”
  • “An unexpected error has occurred. Please try again later. [OR-SOFF-01] – Can’t checkout photo book”


  • We’ve compiled a list of possible solutions for this error code. Try the techniques listed below to fix your Google Pay problem on Google Photos and resume using your payment app with ease.

Method 1: Modify your Google Pay account’s address.

  • Use the Google Pay website rather than the Google Pay app on your mobile device to update your address.
  • Go to in your browser.
  • Please sign in to your account.
  • Then select My Account.
  • Make your way to the Payments area.
  • Go to the Contacts section.
  • Change your mailing address. You are free to use a different billing address. If not, try deleting and reentering your existing address.
  • Save the modifications.

Method #2: Delete Old Google Pay Account Addresses

  • Log in to your account at
  • Choose my account.
  • Navigate to the Payments tab.
  • Go to the Addresses tab.
  • Look for the section on Legal Addresses. It’s not the same as your billing address.
  • Delete any outdated addresses you find there.
  • Change the address to your billing or current address. Make sure that just one address is saved in that section.
  • Save the modifications.

Method #3: Add payment information to your Google Pay account.

  • Go to in your browser.
  • Please login to your account.
  • Add a payment method by clicking the button.
  • Add a credit or debit card to your account.
  • Fill in the payment information.
  • You must confirm your account. Select a verification method.
  • Enter the code for verification.

Method #4: Update your information or verify your identity at

  • Go to
  • Look for any notifications or requests.
  • You must authenticate your identity before you can buy anything with your Google Account.
  • Check that your name, address, and payment information are correct.

Method#5: Make sure you have enough money to make the purchase.

  • Insufficient funds may cause a transaction to be rejected.
  • Make sure you have enough money in your account to finish the purchase.

Conclusion: No online transaction can be guaranteed to be smooth, which is why we should learn to identify the causes of problems so that we can quickly fix the issue and implement a solution that will allow us to conduct smooth online transactions again using our Google Pay app.

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